Introduction

The goal is to achieve service excellence by providing efficient customer service, managing point of sale (POS) operations, and ensuring effective in-store merchandising, all of which contribute to a positive customer experience.

Duties & Responsibilities

Job Objectives:

• To carry out all point of sale operational tasks promptly and effectively.
• To uphold high accuracy levels when scanning items and processing payments, including managing clubcard rewards.
• To ensure cash is handled securely at all times.
• To actively promote the Clicks’ clubcard and enroll new members to meet participation targets.
• To inform customers about ongoing promotions to enhance sales and ensure they “feel good and pay less.”
• To provide exceptional customer service by serving as a brand ambassador, remaining visible, and delivering friendly and professional assistance.
• To efficiently perform and uphold all merchandising and housekeeping responsibilities in line with store and visual merchandising standards.
• To support the Group’s vision of being the preferred health and beauty retailer by embodying and promoting the company values.
• To stay informed about products, ranges, promotions, and events to provide accurate information to customers consistently.

Knowledge:

• Basic mathematical skills
• Experience in retail/FMCG and an understanding of merchandising and promotional strategies
• Familiarity with stock management processes
• Knowledge of customer service excellence principles

Skills:

• Proficient in planning and organization
• Effective problem-solving abilities
• Strong focus on customer service
• Excellent communication skills
• Competent in computer applications
• Solid numeracy skills

Competencies:

Essential:

• Ability to build relationships and network
• Adherence to instructions and procedures
• Commitment to achieving results and fulfilling customer expectations

Desirable:

• Collaborative teamwork skills
• Ability to persuade and influence others
• Strong planning and organizational capabilities
• Resilience in handling pressure and setbacks

Desired Experience & Qualifications

Experience:

• Desirable: Background in a customer-facing position within retail or FMCG store operations

Education:

• Essential: Completion of Grade 12
• Desirable: Attainment of 50% in both Mathematics and English at Grade 12 level.

Clicks Group Hiring Shop Assistants/Cashiers in Durban: Your Guide to Landing the Job

Are you looking for a job in Durban or nearby? Clicks Group needs shop assistants and cashiers! This is your chance for real career growth. Clicks Group is known as a great employer. Now is a great time to apply if you want to join a winning team.

Why Clicks Group is a Great Place to Work: Benefits and Opportunities

Clicks Group cares about its employees. They offer lots of chances for you to grow. Here’s why working at Clicks is awesome.

Stability and Growth Potential at Clicks

Clicks is a well-known brand in South Africa. They have been around for a long time. Clicks also wants their employees to do well. You can learn new skills and move up. This makes Clicks a solid place to build a career.

Employee Benefits and Perks

Clicks provides great benefits. These may include medical aid. A pension fund could be included too. Staff discounts can save you money. Wellness programs support your health. These perks show Clicks values its employees.

Career Advancement Opportunities

Many Clicks employees have been promoted. They started in entry-level jobs. They worked their way up to management. Clicks supports internal growth. Hard work can really pay off.

Shop Assistant/Cashier Role: Responsibilities and Daily Tasks

What does a Shop Assistant/Cashier do at Clicks? The job involves many tasks. You’ll help customers, handle money, and keep the store tidy. Here’s a closer look.

Customer Service Excellence

Great customer service is key. Greet people with a smile. Help them find what they need. Answer their questions with clarity. Solve any problems they might have. Happy customers are good for business.

Transaction Handling and Cash Management

You’ll use the cash register a lot. Scan items and take payments. Give customers the correct change. Keep your till balanced and accurate. Good math skills are super useful.

Stock Management and Store Maintenance

Keep the shelves stocked and organized. Make sure products look good on display. Clean the store to keep it neat. A tidy store is a pleasant store. This makes shopping easier.

Essential Skills and Qualifications for Success

What do you need to get hired? Certain skills and qualities are important. Here’s what Clicks looks for.

Educational Requirements and Experience

Usually, you need a Matric certificate. Some prior experience helps, but isn’t always a must. Show that you’re willing to learn. Clicks can teach you the rest.

Key Skills: Communication, Numeracy, and Problem-Solving

Good communication is important to help customers. Numeracy skills are important for handling cash. You’ll also need to solve problems quickly. These skills will help you a lot.

Personal Attributes: Customer Focus, Teamwork, and Reliability

Have a positive attitude and put customers first. Work well with your teammates to get the job done. Be reliable and show up on time. These qualities make you a great employee.

How to Apply for Shop Assistant/Cashier Positions at Clicks

Applying is easy if you know how. Follow these steps to find a job. You can become a Clicks employee in Durban.

Navigating the Clicks Careers Website

Visit the Clicks careers page. Search for jobs in Durban. Create a profile to make it easy to apply. The website is your first step.

Preparing Your CV and Cover Letter

Make your CV stand out from others. Write a cover letter explaining why you want the job. Highlight your related skills and experience. Show them you are a great fit.

The Application Process: Tips and Best Practices

Fill out the application forms completely. Provide all the documents they ask for. Double-check everything before you send it in. Accuracy is key!

Link to Application

Ace the Interview: Tips for Success

The interview is your chance to shine. Prepare and make a great impression. Here’s how to impress.

Common Interview Questions and How to Answer Them

Practice answering common questions. “Why do you want this job?” and “Tell me about yourself” are common questions. Explain your skills and experiences. Show off your abilities.

Dressing for Success and Making a Good Impression

Wear neat, professional clothes. Be polite and confident. Make eye contact and smile. First impressions are very important.

Following Up After the Interview

Send a thank-you note after the interview. Ask about the status of your application. This shows that your very interested. You should have a follow up question.

Conclusion

Working at Clicks can be a great career move. There is lots of opportunity to improve your skills and grow. Apply for a Shop Assistant/Cashier job today. Follow these steps, and you’ll be on your way. Good luck with your job search!