Join the Core Group Family as a Call Centre Agent!

DESCRIPTION

The Call Centre Agent serves as the initial point of contact for instore clients. This role requires a dynamic individual who possesses a strong enthusiasm for engaging with customers. Focused on customer service, the agent is responsible for addressing a variety of client needs, including inquiries, product information, and technical assistance. If you find fulfilment in communication and assisting others, this position may be an excellent fit for you.

RESPONSIBILITIES

• Deliver support, assistance, and solutions in accordance with instore trading hours.
• Achieve set targets.
• Comply with contact centre processes and procedures.
• Address complaints, respond to inquiries, and provide support and general information.
• Maintain a thorough understanding of the Core Group’s client care and satisfaction policies, as well as service level commitments.
• Demonstrate a strong passion for client service and satisfaction, with a focus on meeting and exceeding client expectations.
• Showcase excellent interpersonal skills and the ability to communicate effectively and efficiently with both clients and colleagues, particularly in challenging situations such as dealing with irate clients and conflict resolution.
• Provide technical support by resolving issues over the phone and conducting research on technical matters as needed.
• Assist customers with inquiries regarding the status of ongoing repairs.
• Log all incoming telephonic requests for service.
• Ensure high-quality customer service.

Salary: Market Related

Location: Johannesburg, Gauteng 

Closing Date: Not Specified 

Requirements

• Matric Certificate.
• South African ID.
• At least 1 year of experience in a Call Centre.

What Does a Call Centre Agent Do?

As a Call Centre Agent at Core Group, you’ll be the friendly voice that customers hear when they reach out for help. Your main job is to answer questions, solve issues, and make sure our customers are happy. Think of yourself as a superhero for customer care, swooping in to save the day!

You’ll be responsible for:

• Responding to customer inquiries via phone, email, or chat.
• Providing accurate information about our products and services.
• Keeping track of customer interactions and resolving complaints.

Why Work at Core Group?

Core Group isn’t just another employer; it’s a community that values its members. When you join us, you’re not just starting a new job—you’re entering a supportive environment that promotes growth and teamwork.

Growth Opportunities

At Core Group, we believe in investing in our employees. Whether it’s through training programs or promotions, we want to see you succeed. Imagine starting as a Call Centre Agent and, with hard work, moving up to a managerial position. The sky’s the limit!

Friendly Workplace

Have you ever dreaded going to work? At Core Group, that’s not an issue. Our team is friendly and welcoming, making it easy to fit in. You’ll find yourself looking forward to each day, eager to collaborate with your colleagues.

Who Are We Looking For?

Do you have a passion for helping others? Are you good at listening and solving problems? If yes, you might be just the person we need!

Ideal candidates should have:

• Strong communication skills.
• A positive attitude.
• Basic computer skills, as you’ll be using software to assist customers.

Perks of Being a Call Centre Agent

Working at Core Group comes with some pretty awesome perks. Not only will you get a competitive salary, but you’ll also enjoy benefits like paid time off, flexible schedules, and health insurance. Picture yourself enjoying time with family while knowing your financial needs are covered.

A Fun Environment

We believe that work should be fun! Regular team-building activities and events keep the mood light. Think of it as a chance to make friends while building your career.

How to Apply

Ready to take the plunge? Applying for the Call Centre Agent position at Core Group is simple! Just visit our website and submit your application. Make sure to highlight your communication skills and enthusiasm for helping customers.

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Conclusion

Becoming a Call Centre Agent at Core Group is more than just a job; it’s a stepping stone to a fulfilling career. If you’re ready to embrace challenges and join a supportive team, don’t wait! Apply today and become part of the Core Group family—where your voice matters!