GENERAL MANAGER WORKER

 MANAGERAM Luxury AM Lodge

Introduction

The AM Lodge has an exciting vacancy for a General Manager. The position entails managing the day-to-day work activities of the business. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations, and guest satisfaction.

Duties & Responsibilities

  • Oversee the daily operations of the Lodge.
  • Responsible for managing HODs and overall Lodge targets to deliver an excellent guest experience. 
  • Ensure full compliance with Lodge operating controls, SOPs, policies, procedures, and standards.
  • To ensure that the Lodge is maintained to the highest standards. 
  • Practice continued cost control through adherence to agreed budgets.
  • To ensure that employees are trained appropriately to the highest standards.
  • Develop standards based on occupancy to control costs to coincide with revenues in accordance with the budget.
  • To oversee and control all stocktaking. 
  • Resolve all guest complaints timeously.
  • Develop and maintain a culture of top-class customer care standards 
  • Hold regular communication meetings with all employees and the Management team.
  • To develop all employees through the use of appraisals, training, and development in consultation.
  • To achieve all targets as agreed with the Management.
  • Create advertising through favourable written reviews of the hotel, the food, and service levels.
  • Present month-end reports including accurate financial statements. 
  • To ensure that the Lodge fully complies with all relevant Government standards and procedures.
  • The list of duties is not exhaustive as you will be required to carry out other duties as assigned to you from time to time. 

Desired Experience & Qualification

  • Diploma/Degree in Hotel Management or related field
  • Computer system skills.
  • First Aid level 1,2 & 3 would be an added advantage
  • At least 5-7 years of experience in the hospitality industry, with significant luxury and international experience
  • 5 years and above experience as a General Manager   
  • Flexibility to work various shifts, including evenings and weekends.

Become a General Manager: Ultimate Guide to Success

The role of a General Manager (GM) sits at the heart of any organization. GMs drive strategy, lead teams, and ensure smooth operations. This guide explores the allure of general management, the necessary skills to thrive, and the path to reaching this coveted position.

The Allure and Challenges of General Management

The Growing Demand for Skilled General Managers

Businesses require skilled General Managers to navigate today’s complex landscape. According to recent studies, the demand for GMs is expected to rise by 10% over the next few years. Companies recognize that strong leadership impacts overall performance.

Key Responsibilities and Expectations

General Managers juggle multiple responsibilities, including:

  • Developing and implementing business strategies
  • Leading and motivating teams
  • Managing budgets and resources
  • Ensuring customer satisfaction

The job isn’t always smooth sailing. GMs must deal with competing priorities and often have to make tough choices. Stress management and flexibility are crucial attributes.

Essential Skills for a Successful General Manager

Leadership and Team Management

Strong leadership fosters a positive work environment. GMs should focus on:

Delegation and Empowerment Strategies

Empowering employees boosts their confidence. Delegation allows GMs to focus on higher-level tasks while team members take ownership.

Motivational Techniques and Performance Reviews

Regular feedback keeps teams engaged. Implementing motivational techniques can enhance productivity and morale.

Financial Acumen and Strategic Planning

A solid grasp of finances sets effective GMs apart. Their key tasks include:

Budget Management and Resource Allocation

GMs must monitor budgets to prevent overspending. They allocate resources strategically to maximize returns.

Forecasting and Risk Management

Predicting future financial performance and identifying risks are crucial for sustainability.

Communication and Interpersonal Skills

Excellent GMs thrive on their ability to connect with others. Important aspects include:

Effective Negotiation and Conflict Resolution

Navigating disagreements and reaching compromises is vital for team harmony.

Public Speaking and Presentation Skills

Clear communication helps GMs present ideas confidently to stakeholders.

Mastering the Art of Decision-Making

Analytical Thinking and Problem-Solving

GMs face many decisions daily. They should utilize:

Data-Driven Decision Making

Analyzing data leads to informed choices. GMs can leverage metrics to gauge success and make improvements.

Scenario Planning and Contingency Management

Planning for various scenarios prepares GMs for the unexpected.

Strategic Thinking and Vision

Having a clear vision guides decision-making:

Defining Clear Goals and Objectives

Setting specific, measurable goals gives teams direction.

Adapting to Change and Uncertainty

Embracing flexibility allows GMs to respond effectively to shifts in the market.

Sales and Marketing Strategies

GMs play a crucial role in driving growth:

Customer Relationship Management (CRM)

Effective CRM systems enhance customer satisfaction and loyalty.

Market Analysis and Competitive Positioning

Understanding competitors helps GMs make informed strategic choices.

Operations Management and Efficiency

Optimizing operations boosts productivity:

Process Improvement and Optimization

Streamlining processes saves time and resources.

Supply Chain Management and Logistics

Efficient supply chain management reduces costs and enhances service.

Human Resource Management

Strong teams are built through effective HR management:

Talent Acquisition and Retention

Finding and keeping top talent is essential for success.

Employee Training and Development

Investing in growth opportunities fosters employee loyalty and capability.

Building and Maintaining Strong Relationships

Stakeholder Management

GMs must interact with various stakeholders:

Building Trust and Rapport with Key Stakeholders

Establishing trust leads to better collaboration and success.

Addressing Stakeholder Concerns and Expectations

Listening to concerns helps GMs align strategies with stakeholder needs.

Networking and Industry Connections

Strong networks provide opportunities for growth:

Leveraging Professional Networks for Collaboration

Connections can lead to fruitful partnerships.

Building a Strong Reputation in the Industry

A positive reputation attracts clients and businesses alike.

The Path to Becoming a General Manager

Education and Training Requirements

Formal education plays a critical role in developing skills:

Relevant Degrees and Certifications

Many GMs hold degrees in business or related fields. Specialized certifications can enhance credibility.

Professional Development Opportunities

Workshops and seminars provide valuable knowledge and skills.

Gaining Relevant Experience

Experience is key to success:

Starting at Entry-Level Positions

Many GMs start their careers in entry-level jobs, learning the basics.

Seeking Mentorship and Networking

Finding mentors can provide insights and guidance throughout your journey.

Conclusion: Your Journey to General Management Success

The path to becoming a General Manager is both rewarding and challenging. Focus on the essential skills outlined, gain relevant experience, and seek opportunities to grow. Continuous learning and adaptability are vital. Embrace the challenges that come your way, and you’ll pave the road to success in general management.

  • Key Takeaways: Strong leadership, financial insight, and strategic planning are crucial.
  • Actionable Steps: Invest in education, gain experience, and build your network.
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