Service Ambassador Job at Virgin Active South Africa (Pty) Ltd
If you are passionate about people, wellness, and service excellence, this opportunity may be ideal for you. Virgin Active South Africa (Pty) Ltd is currently recruiting a Service Ambassador for its Pavilion club in Outer West Durban, KwaZulu-Natal. This permanent role suits individuals who enjoy daily interaction with people and who thrive in a fast-paced fitness environment.
Moreover, this position offers a strong entry point into the health, wellness, and fitness industry. As a Service Ambassador, you become the face of the club. You support members from the moment they arrive until they leave. In doing so, you help create memorable experiences that encourage long-term membership.
Although this role is based in South Africa, the skills gained are globally relevant. Therefore, job seekers in South Africa, the USA, the UK, and Canada can all relate to the career value of this opportunity.
Job Overview
- Job Title: Service Ambassador
- Company: Virgin Active South Africa (Pty) Ltd
- Location: Outer West Durban, KwaZulu-Natal
- Employment Type: Permanent
- Division: Clubs Coastal
- Business Unit: Pavilion
- Industry: Health, Wellness and Fitness
- Experience Level: Entry Level
- Salary: R3 190 per annum
- Posted Date: 23 December 2025
- Closing Date: 28 December 2025
About Virgin Active South Africa (Pty) Ltd
Virgin Active South Africa (Pty) Ltd is a leading name in the health and fitness sector. The company focuses on improving lives through exercise, wellness, and meaningful human connections. Furthermore, Virgin Active operates world-class clubs that combine fitness, technology, and community.
In addition, the company invests heavily in staff development. Employees are encouraged to grow, learn, and build long-term careers. As a result, Virgin Active remains an employer of choice in South Africa and beyond.
Purpose of the Service Ambassador Role
The Service Ambassador plays a vital role in delivering outstanding member experiences. This role focuses on engaging members across all club areas. These include reception, the exercise floor, studios, swimming facilities, and lounge spaces.
Furthermore, the Service Ambassador supports digital engagement. Members are guided toward online fitness tools and personalised digital workouts. Through daily interaction, this role directly supports member retention and satisfaction.
Key Duties and Responsibilities
Front of House and Reception Duties
To begin with, the Service Ambassador manages access to the facility.
In addition, the Service Ambassador ensures smooth entry and exit experiences.
Member Engagement and Experience
Equally important, the Service Ambassador delivers excellent customer service throughout the club. Each interaction aims to improve member satisfaction and Net Promoter Scores.
Moreover, members are encouraged to engage with Virgin Active’s digital platforms. Online workouts and fitness tools are introduced and explained. These offerings are tailored to individual needs whenever possible.
Exercise Floor and Club Experience
On the club floor, safety always comes first. Members are guided to exercise safely. Club rules and safety protocols are enforced consistently.
At the same time, cleanliness standards are maintained. Equipment areas remain neat and welcoming. This helps create a positive and motivating environment for all members.
Training and Self-Development
Ongoing training is strongly encouraged. Service Ambassadors take part in development programmes. Skills are refined continuously. As a result, performance improves and career growth becomes possible.
Minimum Requirements
To qualify for this role, candidates must meet the following requirements:
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- At least 12 months of face-to-face customer service experience
- Strong understanding of digital platforms
- Knowledge of Virgin Active exercise experiences
- Understanding of the customer journey
- Knowledge of club rules, standards, and safety protocols
- Ability to resolve member queries professionally
Skills and Attributes
Virgin Active South Africa (Pty) Ltd is looking for individuals who are:
- People-centric and service-driven
- Passionate about exercise and wellness
- Adaptable in fast-changing environments
- Curious and eager to learn
- Motivated to succeed
- Trustworthy and responsible
- Confident decision-makers
- Strong communicators
- Skilled problem solvers
Benefits of Working at Virgin Active South Africa (Pty) Ltd
Working at Virgin Active comes with many advantages. Firstly, employees join a respected global brand. Secondly, the work environment promotes health and wellbeing.
Other benefits include:
- Exposure to the fitness and wellness industry
- Structured training and development programmes
- Opportunities to grow within the organisation
- Supportive and inclusive work culture
- Valuable customer service experience
- Skills that are transferable internationally
Career Growth Opportunities
Virgin Active believes in promoting from within. Therefore, Service Ambassadors often progress into roles such as:
- Senior Service Ambassador
- Club Administrator
- Membership Consultant
- Fitness or Wellness roles
- Club Management positions
With dedication and performance, long-term career growth becomes achievable.
How to Apply for the Service Ambassador Job
Applying is simple and fully online. Interested candidates should submit their application before the closing date.
Apply Online Here
Apply HereTips for a Successful Application
To improve your chances, consider the following tips:
- Tailor your CV to customer service and fitness environments
- Highlight digital and people skills
- Mention any wellness or fitness knowledge
- Show enthusiasm for helping others
- Prepare examples of problem-solving experiences
Frequently Asked Questions (FAQs)
Is this role suitable for entry-level candidates?
Yes. This role is ideal for entry-level candidates with customer service experience.
Is fitness experience required?
Fitness knowledge is helpful. However, training is provided.
Is this a permanent position?
Yes. This is a permanent role.
Where is the job located?
The position is based in Outer West Durban, KwaZulu-Natal.
Can I apply online?
Yes. Applications are submitted online through the official Virgin Active platform.
Why Choose a Career as a Service Ambassador?
A Service Ambassador role builds strong people skills. It also opens doors within the fitness industry.
For individuals who enjoy helping others and promoting healthy lifestyles, this role offers meaningful work every day.
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