KFC Is Hiring Customer Service Team Member

Customer Service Team Member Job Description

Overview
Are you friendly, reliable, and passionate about customer service? We’re looking for a Customer Service Team Member to join our team. In this role, you’ll be responsible for providing fast, friendly service, processing transactions, handling customer queries, and supporting day-to-day store operations.

Key Responsibilities

As a Customer Service Team Member, your typical duties will include:

Greeting customers with a warm and welcoming attitude
Recommending menu items, specials, and ongoing promotions
Addressing customer concerns and escalating serious issues to the manager
Delivering excellent customer service in a positive and professional manner
Keeping the checkout area neat, clean, and well-organized
Collaborating with team members and supervisors for smooth service operations
Operating the cash register or POS system to process purchases accurately
Handling various payment types (cash, debit, credit cards)
Counting cash, balancing the till, and monitoring cash levels
Packing, boxing, or wrapping products neatly for customers
Adhering to store policies, procedures, and operational standards
Receiving and unpacking stock deliveries
Assisting customers with orders in person and over the phone
Delivering orders to collection points (windows, counters, tables)
Ensuring orders are correctly packed, labeled, and presented
Taking phone orders promptly and efficiently
Maintaining a clean and orderly front-of-house area during your shift

Requirements

To be considered for this role, you must have:

A valid Matric certificate
Good command of the English language
Residence within 10 km of the job location
A clear criminal record

Preferred Attributes (Not mandatory, but beneficial)

Prior experience as a Cashier, in Customer Service, or Front of House roles
Female candidates are encouraged to apply
Aged between 20 and 35 years

Application Process

To complete your application, you’ll need to:

Complete the YUM KFC Team Member Assessment
Answer the following application questions:
- In which area do you currently live? (Please specify your suburb, district, or city.)
- If the register runs out of receipt paper, what should you do?
- How do you assist customers with orders both in-store and over the phone?
- What is your approach when a customer complains about their food?
- How do you manage multiple tasks during peak times?
- What steps do you take to ensure the accuracy of customer orders?
- Have you previously used a cash register or computer-based point-of-sale (POS) system?