Apply for the Fidelity Services Group Control Room Operator job in Midrand. Permanent role with growth, benefits, and training.
If you are looking for a stable career in the security industry, then this Control Room Operator position at Fidelity Services Group could be the right step. This permanent opportunity is based in Midrand, Gauteng. It offers entry-level access to one of South Africa’s most respected security companies. Moreover, the role provides long-term growth, structured training, and exposure to modern monitoring systems.
Fidelity Services Group is widely recognised across South Africa. In addition, the company has growing international relevance, which makes this role attractive to job seekers who value global standards. As a result, this position suits candidates who enjoy responsibility, teamwork, and customer service within a fast-paced environment.
Job Overview
- Position: Control Room Operator (Monitoring Centre Associate I)
- Company: Fidelity Services Group
- Division: Fidelity ADT
- Business Unit: FADT – Gauteng
- Location: Midrand, Johannesburg, Gauteng
- Employment Type: Permanent
- Experience Level: Entry Level
- Industry: Security and Investigations
- Functional Area: Customer Service
- Date Posted: 25 June 2025
- Closing Date: 29 December 2025
This role focuses on monitoring alarm signals and coordinating response resources. Therefore, attention to detail and calm decision-making are essential.
About Fidelity Services Group
Fidelity Services Group is one of the largest integrated security solutions providers in Southern Africa. Over the years, the company has built a strong reputation for innovation, reliability, and professional excellence. Furthermore, Fidelity ADT forms a critical part of its monitoring and armed response services.
Because of its size and reach, Fidelity offers employees structured career paths. In addition, the organisation promotes internal growth, continuous learning, and compliance with international best practices. For this reason, many professionals choose Fidelity for long-term career security.
Main Purpose of the Control Room Operator Role
The primary goal of a Control Room Operator is to handle incoming alarm signals efficiently. At the same time, the operator ensures that all response and patrol resources are monitored and dispatched correctly. As a result, clients receive fast and accurate security support when it matters most.
This role requires focus, discipline, and strong communication skills. However, full training is provided, which makes it suitable for entry-level applicants who meet the minimum requirements.
Key Responsibilities and Duties
Monitoring and Administration
To begin with, the Control Room Operator monitors all emergency and non-emergency signals. Then, appropriate actions are taken based on company procedures. In addition, operators contact premises, clients, and key holders when alarms activate.
All relevant information is captured accurately on the system. Therefore, computer literacy is important. Moreover, incidents and accidents are recorded and reported to the senior on duty without delay. Timesheets and signal logs are also updated regularly.
Vehicle violations are monitored closely. As a result, response teams remain accountable and efficient at all times.
Computer and Equipment Management
Control Room Operators use specialised systems and equipment daily. Because of this, any faults must be reported immediately to the authorised person on duty. At the same time, company equipment must be used responsibly.
Private use of company telephones is not allowed. Instead, focus remains on operational efficiency. Furthermore, all safety and zero-harm standards must be followed consistently.
Monitoring Centre Tidiness
A clean and organised workstation supports accuracy and focus. Therefore, operators are responsible for keeping their work area neat at all times. This practice also supports health and safety standards within the monitoring centre.
Client Liaison and Support
Control Room Operators provide telephonic assistance to clients who report issues or concerns. As a result, strong communication skills are essential. In addition, client information such as holiday instructions must be updated correctly.
Faulty alarm systems are reported through approved channels. Furthermore, any potential sales leads identified during calls are recorded and passed on as required.
General Duties and Professional Conduct
Operators must understand all aspects of their role. Therefore, ongoing learning is encouraged. Attendance at meetings and training sessions is compulsory.
Standard operating procedures must always be followed. At the same time, service level agreements and performance targets must be met. Because Fidelity values quality, a high standard of service is expected at all times.
Ad-hoc tasks and projects may also be assigned. As a result, flexibility is important.
Minimum Qualifications and Experience
To qualify for this role, candidates must meet the following requirements:
- Grade 12 (Matric)
- Grade C PSIRA registration
- Basic computer literacy
- Good verbal communication skills
- Ability to work shifts, including nights and weekends
Previous control room or monitoring experience is beneficial. However, it is not mandatory for entry-level applicants.
Skills and Attributes Required
Successful Control Room Operators usually demonstrate the following skills:
- Attention to detail
- Calm decision-making under pressure
- Strong customer service skills
- Teamwork and cooperation
- Time management
- Ability to follow procedures
Because the role involves responsibility, honesty and reliability are also essential.
Benefits of Working at Fidelity Services Group
Working at Fidelity Services Group offers several advantages. Firstly, employees gain job stability within a respected organisation. Secondly, the company provides structured training and ongoing skills development.
Additional benefits include:
- Permanent employment
- Market-related salary
- Professional training programmes
- Clear internal promotion paths
- Exposure to advanced security systems
- Supportive team environment
As a result, employees can build a long-term career rather than just holding a job.
Career Growth Opportunities
Fidelity Services Group strongly supports internal advancement. Therefore, many Control Room Operators progress into senior monitoring roles, supervisory positions, or specialised security operations.
With experience and performance, employees may advance to:
- Senior Monitoring Associate
- Control Room Supervisor
- Operations Coordinator
- Training or Quality Assurance roles
Because of continuous expansion, opportunities remain available across different regions.
How to Apply for the Control Room Operator Job
Interested candidates must apply online using the official Fidelity Services Group recruitment platform.
Apply HereTips for a Successful Application
To improve your chances, ensure your CV is clear and updated. Include your PSIRA registration number. In addition, highlight any customer service or monitoring experience.
Apply early. Furthermore, ensure that your contact details are correct. Prepare to work shifts if shortlisted.
Frequently Asked Questions (FAQs)
Is this role suitable for entry-level applicants?
Yes. Entry-level candidates with Matric and PSIRA Grade C can apply.
Is training provided?
Yes. Fidelity provides structured training and on-the-job support.
Is this a permanent job?
Yes. This is a permanent position.
Where is the job located?
The role is based in Midrand, Johannesburg, Gauteng.
Can international applicants apply?
The role is primarily for South African applicants. However, international experience is valued.
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