Apply for the YES Youth Contact Centre Programme at Nedbank 2025. Gain 12-month work experience, training, and mentorship. Limited spots – apply now!
Introduction: Jumpstart Your Career in Banking with Nedbank’s YES Youth Programme
Are you a young South African eager to gain real-world work experience and build a strong foundation for your future? The YES Youth – Contact Centre at Nedbank 2025 is your chance to make it happen.
This 12-month fixed-term contract gives unemployed youth the opportunity to learn, earn, and grow with one of South Africa’s leading financial institutions.
If you’re between 18 and 29 years old, have Matric, and are passionate about customer service, this could be your first big career break.
About the YES Youth Programme at Nedbank
The Youth Employment Service (YES) is a national initiative that partners with forward-thinking companies to create work opportunities for young South Africans.
By joining Nedbank’s YES Youth Contact Centre, you’ll gain invaluable exposure to the financial services industry while receiving structured mentorship and professional development.
This programme empowers young people to acquire the skills, confidence, and experience needed to succeed in today’s competitive job market.
Key Responsibilities
As a participant in the YES Youth – Contact Centre Programme, your responsibilities will include:
- Assisting clients with inquiries, banking issues, and digital support.
- Managing customer interactions through multiple communication channels (phone, email, chat).
- Maintaining accurate records in Nedbank’s customer management systems.
- Ensuring a professional and customer-focused approach at all times.
- Collaborating with team members to resolve client concerns efficiently.
- Participating in skills training, workshops, and performance reviews.
This role equips you with essential customer service and communication skills that are highly valued across industries.
Minimum Requirements
To qualify for the YES Youth Contact Centre at Nedbank, applicants must meet the following requirements:
- ✅ Matric / National Senior Certificate (Grade 12)
- ✅ Age 18–29 (born between November 1995 and November 2007)
- ✅ Currently unemployed
- ✅ Not previously participated in any other YES programme
- ✅ South African citizen, identifying as African, Coloured, or Indian, in line with the B-BBEE Act (53 of 2003)
- ✅ Valid South African ID
⚠️ Important: You must meet all requirements to be considered for the programme. Incomplete or incorrect applications will not be processed.
Skills and Attributes That Will Help You Succeed
Even though no prior work experience is required, the following skills and qualities will help you thrive in this role:
- Excellent verbal and written communication skills
- A positive, can-do attitude and eagerness to learn
- Passion for helping customers and solving problems
- Ability to work independently and as part of a team
- Basic computer literacy (email, Microsoft Office, CRM systems)
- Professionalism and good interpersonal skills
Nedbank is looking for individuals who are driven, responsible, and ready to grow.
Benefits of Joining the YES Youth Programme at Nedbank
Joining the YES Youth Contact Centre programme offers numerous benefits beyond just gaining experience:
1. Professional Work Experience
You’ll gain 12 months of hands-on experience in a corporate environment — a valuable stepping stone toward a long-term career in customer service or banking.
2. Training and Mentorship
Learn from professionals in one of South Africa’s most respected banks. You’ll receive personalized guidance, structured mentorship, and access to professional growth resources.
3. Monthly Stipend
Participants receive a monthly stipend to assist with basic living expenses.
4. Career Development
Upon successful completion, you’ll receive a YES certificate — proof of your experience, recognized by future employers.
5. Increased Employability
With Nedbank’s brand on your CV, your job prospects improve dramatically, opening doors to full-time opportunities in the financial sector and beyond.
Why Choose Nedbank?
Nedbank is one of South Africa’s largest financial institutions — and a leader in ethical, inclusive business practices. By joining the YES Youth initiative at Nedbank, you’ll be part of an organization that values growth, innovation, and empowerment.
Nedbank’s workplace culture encourages learning, collaboration, and performance excellence. The company’s mission, “to use our financial expertise to do good,” extends to empowering youth through meaningful work experience.
When you join Nedbank, you’re not just starting a job — you’re joining a community that cares.
How to Apply for the YES Youth – Contact Centre at Nedbank
Ready to take the next step? Follow the process below to apply for the Nedbank YES Youth programme:
Step 1: Gather Your Required Documents
Before starting your application, prepare the following:
- Certified copy of your ID
- Certified copy of your Matric certificate
- Updated CV
- Proof of residential address
Step 2: Apply Online
Visit the official Nedbank Careers page using the link below:
👉 Apply Now – YES Youth Contact Centre at Nedbank (Durban/Umhlanga)
Follow the on-screen instructions, complete all required fields, and upload your documents.
Step 3: Complete the Assessment
You may be required to complete short screening questions or online assessments to evaluate your fit for the programme.
Step 4: Wait for Feedback
If shortlisted, Nedbank will contact you directly for an interview or next-stage assessment. Make sure your phone number and email address are active and correct.
What to Expect During the Recruitment Process
- Online Application Submission
Submit your application through the official Nedbank portal. - Screening and Shortlisting
Applications are reviewed for eligibility and completeness. - Interviews or Assessments
Shortlisted candidates may be invited to virtual or in-person interviews. - Final Selection
Successful applicants receive offer letters and onboarding details. - Programme Commencement
Training and orientation begin, kicking off your 12-month journey with Nedbank.
Workplace Experience and Culture
The Nedbank Contact Centre is known for its supportive, dynamic, and inclusive work environment.
During your time in the YES Youth programme, you’ll:
- Interact with customers from across the country.
- Learn how to use advanced banking tools and systems.
- Build teamwork, communication, and leadership skills.
This experience helps you develop the confidence and professionalism needed to succeed in any future career.
YES Youth and South Africa’s Employment Vision
The Youth Employment Service (YES) programme is a vital national effort to reduce youth unemployment, which remains one of South Africa’s biggest challenges.
According to Stats SA, the youth unemployment rate exceeded 45% in 2024 — making initiatives like YES crucial for economic empowerment and growth.
By partnering with YES, Nedbank plays a key role in equipping the next generation with the tools to succeed, bridging the gap between education and employment.
Career Opportunities After Completion
Graduates of the Nedbank YES Youth programme gain skills that open up multiple career pathways, including:
- Customer Service Representative
- Bank Teller / Consultant
- Administrative Assistant
- Sales Support Specialist
- Call Centre Supervisor
Top-performing candidates may even be considered for permanent roles within Nedbank after completing the programme.
Real Stories from YES Youth Alumni
💬 “The YES programme gave me confidence and work experience that changed my life. I learned how to communicate professionally and help customers.” — Lerato M., Gauteng
💬 “I never had a job before, but Nedbank’s training made me ready for the corporate world. Now I’m working full-time!” — Sizwe T., KwaZulu-Natal
💬 “YES Youth gave me hope. Today, I have experience and references that make me employable.” — Nomsa P., Eastern Cape
Frequently Asked Questions
❓ Who can apply?
Unemployed South African youth aged 18–29 with a valid ID and Matric certificate.
❓ Is it a permanent job?
No, it’s a 12-month fixed-term contract with the potential to boost your employability.
❓ Do I get paid?
Yes. You’ll receive a monthly stipend during your 12-month contract.
❓ Can I apply if I joined a YES programme before?
No. Only candidates who have not participated in a previous YES programme can apply.
❓ Where do I apply?
You must apply through the official Nedbank Careers website:
👉 https://jobs.nedbank.co.za/job/Durban-YES-YOUTH-Contact-Centre-(Durban-Umhlanga)/1266205901
Final Thoughts: Take the First Step Toward Your Future
The YES Youth – Contact Centre at Nedbank is more than a job — it’s your chance to build a meaningful career, gain essential experience, and contribute to South Africa’s economic future.
If you’re passionate about helping others, eager to learn, and committed to personal growth, Nedbank is ready to invest in you.
💼 Apply now to secure your place in the 2025 YES Youth Programme:
👉 Apply for YES Youth – Contact Centre at Nedbank (Durban/Umhlanga)
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